In the window ‘Select user or groups’, click on Find now.Click on the computer name and click OK.Right-click on the key HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Cryptography/Calais and select Permissions….If this works, your reader is properly installed.įor reason 4, the problem is in the registry permission for LOCAL_SERVICE : A driver from one of our competitors has corrupted the registryįor reasons 1 and 2, SpringCard cannot offer any help.įor reason 3 : you should try to run a copy of our PC/SC Diagnostic tool, located on the C: drive, being logged in as Administrator.Access to PC/SC readers has been disabled by the corporate administrators through a group policy.The computer is either running in a virtual machine or in a remote session on a terminal server.A third party security-related software or single-login solution takes full control over the PC/SC subsystem.Now, if the drivers are properly installed, the “Smart Card” service is running, but the reader doesn’t show up on the diagnostic tool, the reason must be one of the following : Please first check in your device manager that your SpringCard PC/SC reader is properly installed (it should appear under Smart Card Reader). ![]() Following our PC/SC installation guide on Windows, you’ve installed the appropriate driver, and made sure the “Smart Card” service is running on your Windows computer.īut still, your PC/SC reader doens’t appear on PC/SC Diagnostic.
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